Box Office & Concessions Associate

  • Part Time
  • Anywhere
  • Salary: $11 per hour + tips

Website FilmScene

Non-profit ArtHouse Cinema in Downtown Iowa City

Box Office and Concessions Associate



FilmScene’s Box Office and Concessions Associate is part of a core staff responsible for the day to day operation of FilmScene. As a member of our Front of House team, the Box Office and Concessions Associate is dedicated to providing a safe, inviting atmosphere for every moviegoer, member, volunteer and donor who comes into our theater. They are instrumental for positive patron relations and must be friendly, outgoing and customer focused.

The Box Office and Concessions Associate will be required to split responsibilities between the concession stand (food service, sales and knowledge of our offerings) as well as the Box Office (ticketing, membership sales and general knowledge of our slate of films and events). FilmScene is committed to cultivating a healthy, inclusive, respectful work environment and we hold all of our staff to a high standard of co-worker conduct.

FilmScene is an equal opportunity employer and values diversity in all forms. We encourage applicants with a diversity of backgrounds and believe that the more inclusive we are, the better our work will be.

About FilmScene

FilmScene is a mission-driven, nonprofit organization dedicated to enriching the cultural vitality of the Iowa City area through film programming that challenges, inspires, educates, and entertains. FilmScene operates two full-time community-supported cinemas in downtown Iowa City. Opening full-time in December 2013 with a single screen, FilmScene now offers five state-of-the-art theaters in two locations that showcase the best in American independent, documentary, and international filmmaking. Special events, repertory selections, arts education, filmmaker support, and community development are all program areas of prime importance to FilmScene.


Specific duties include:

Provide excellent service to all FilmScene customers and patrons.
Contribute to a healthy work environment with an emphasis in teamwork.
Process monetary transactions for tickets, concessions, merchandise, and memberships.
Handle cash and responsible for reconciling sales at the end of their shift.
Serve food and drink to customers, including alcoholic beverages requiring ID checks (must be 18+ years of age)
Maintain knowledge about all concession offerings.
Operate and clean all food and beverage service equipment.
Clean box office, concession, lobby, and theater areas.
Assist with direction and support of volunteers.
Assist with clerical duties, mailings, and data entry.
Introduce films, informing patrons of upcoming shows and events.
Assist with special events and rentals
Maintain safe workplace standards.
Use time wisely for the benefit of co-workers, volunteers and patrons.
Contribute to a fun and friendly environment.

Skills & Experience:

Passion for hospitality and customer service.
Comfortable selling alcohol and checking IDs
At least 1 year of experience working in the hospitality/customer service industry
Personable, outgoing and customer focused
Exceptional judgment and effective at multitasking
Comfortable with crowd management, not easily overwhelmed
Experience with ticketing software & point of sale systems
An understanding of and appreciation for FilmScene’s mission

10-15 hours per week

$11.00 per hour + tips

FREE movies and popcorn

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