Guest Service Manager

  • Full Time
  • Iowa City

Website Graduate Hotel

Job Title
Guest Service Manager – Graduate Iowa City
Description

Graduate Hotels®, is seeking a Guest Service Manager to join Graduate Iowa City and its wonderful team of hospitality enthusiasts.

 

Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.

 

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it’s their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

 

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel’s unique design elements for effective storytelling
  • Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify an address employee opportunity areas
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Regularly reviews department budget to meet budgeted wages and general expenses
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Completes and monitors employee schedules
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Hires, trains and develops direct employees
  • Interacts positively and professionally with guests to resolve issues
  • Acts as Manager on Duty as required
  • Works nights, weekends, and holidays as needed
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Minimum of 3 years in similar leadership role.
  • High School Diploma/GED, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.

 

*Graduate Hotels is an Equal Opportunity Employer.

To apply for this job please visit recruiting.adp.com.

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