Member Relations Specialist

  • Full Time
  • Iowa City
  • Salary: $47,000-$52,000

Website icareabusiness Iowa City Area Business Partnership

The Voice of Business for Johnson County

Member Relations Specialist – Iowa City Area Business Partnership

The Iowa City Area Business Partnership is currently expanding its team. The Business Partnership (formerly the Chamber of Commerce) is one of Johnson County’s leading business organizations. With 700+ members, our mission is to build community by strengthening local business.

JOB DESCRIPTION

This position will support the overall mission of the Business Partnership, by cultivating relationships and showing the value of the Business Partnership in ways that lead to engaged and satisfied members. The Member Relations Specialist will be responsible for a variety of daily activities including plan and execute customer service visits; facilitate member connection and celebration events; develop, improve, and deliver membership services; respond to inquiries and requests for information; and maintain data relative to member retention.

KEY RESPONSIBILITIES:

New Member Onboarding Strategies

  • Implement and continuously improve program for welcoming and onboarding new members
  • Maintain in-person, mail, and email drip campaigns to engage new members from day-one

Member Retention

  • Create and execute personal touchpoints to build relations with members
  • Develop and implement unique and personalized experiences to increase member retention and loyalty
  • Provide business support by answering inquiries and directing members to internal and community resources
  • Drive achievement of retention, drop reduction, and upselling goals
  • Maintain detailed notes on member interactions in CRM system

Provide Sales Support

  • Seek opportunities to up-sell member services
  • Process new member applications and update member data in CRM system
  • Respond to general inquiries about membership

Other

  • Independently lead special initiatives within the new member and membership retention functions
  • Track and report on monthly and quarterly goals
  • Represent the Business Partnership at events and functions
  • Participate in shaping the future direction of the organization

Live the organization’s values:

  • Demonstrate passion for the community by engaging on boards and activities in the community
  • Demonstrate member-focused mindset by putting members first and having an attitude of “we would not be here if it weren’t for our members”
  • Demonstrate collaborative workstyle by keeping fellow team members informed, asking for help, giving help, extending trust, respecting differences, and working together towards a common goal
  • Demonstrate drive for continuous improvement by continuously improving work results and actively seeking professional development opportunities
  • Demonstrate a welcoming and inclusive mindset that aligns with a diverse community

QUALIFICATIONS

Education & Experience:

  • Bachelor’s degree in a related field
  • Minimum of 2 years of professional experience in an account management or sales role
  • Organizationally savvy; proven ability to make connections and build relationships

Knowledge, Skills & Abilities:

  • Must be proficient in Microsoft Office and various CRM and team project management programs
  • Knowledge of Johnson County community preferred
  • Strong organization, time management and multi-tasking skills; detail oriented
  • Strong verbal and written communication skills
  • Ability to work with a wide variety of people, from small businesses owners to CEOs of large companies
  • Ability to clearly articulate and present the organization’s mission, vision, and core values
  • Exceptional people skills; outgoing personality; self-starter
  • Ability to live the organization’s values
  • Must have/maintain a dependable vehicle with proof of license and insurance

COMPENSATION

This is an exempt, full-time, benefits eligible position. Salary is commensurate with experience within specified range. Reports to VP of Sales & Marketing.

Please submit resumes by May 10, 2022.

Job Type: Full-time

Pay: $47,000.00 – $52,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Iowa City, IA 52240: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

To apply for this job please visit www.indeed.com.

Menu