Store Operations Manager

  • Full Time
  • Iowa City

Website insomniacookies Insomnia Cookies


Insomnia Cookies is actively hiring for a Store Operations Manager and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Perks:

A competitive base + monthly bonus compensation package, Cookie Jar internal stock earnings, excellent comprehensive benefits coverage that includes medical, dental, vision & prescription plans, 401K with contribution match, 2 weeks paid vacation, paid sick time off, free cookies, awesome swag and so much more!

Job Duties:

  • Hire, coach and develop a diverse hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
  • Lead service components including excellent food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
  • Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance while also supporting personal growth and opportunity for all team members.
  • Develop and execute innovative recruitment marketing strategies.
  • Manage and audit inventory to maintain proper controls.

What we seek:

  • 3+ years of management/leadership experience in a restaurant or retail establishment
  • Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
  • An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
  • A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, Teams and prior experience hiring employees using an Applicant Tracking System
  • Familiarity with using commercial convection ovens – a plus

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