Homelessness Prevention Case Manager

Website Shelter House

You go to work every day. Make the commute, clock in, do your job, clock out, and head home.

What if what happened in the middle changed everything?

At Shelter House, your work saves lives. Not just sometimes: every single day. Whether you help provide emergency shelter, support your colleagues with daily operations, assist shelter guests with finding and financing an apartment when they leave shelter, help clients find jobs, or provide support to individuals who left the streets after experiencing chronic homelessness and are now tenants in a supported apartment, your work advances the lives of people in crisis.

Commute to work. Change lives. Head home.

That’s the job. Join us.

Key Responsibilities:

1. Key Responsibility 1 (50% of time): Provide short-term support services to individuals and families who are at risk of homelessness. Clients should receive high-performing services in accordance with Shelter House policies, mission, vision, and values.

So That:

  • A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness,  competence, and care toward self, others with whom we work, and those for whom we provide care.
  • Utilize motivational interviewing, trauma-informed care, and harm reduction models to provide direct  services and service coordination to clients.
  • You provide housing stability focused case management services related to meeting the housing needs  of clients and helping them to prevent any episodes of homelessness. Services may include: problem  solving, crisis intervention, education on tenant rights and responsibilities, mediation services, tenancy  supports and coordination with landlords.
  • You assess client’s needs, provide appropriate referrals, connect to area resources, and provide the  appropriate level of support to each client per program requirements.
  • You conduct interviews and assessments leading to program qualifications.
  • You respond to client concerns in a timely manner.
  • You operate from a Housing First approach.
  • You deliver high-quality crisis intervention and seek appropriate support to assist in difficult or  emergency client situations.

2. Key Responsibility 2 (30% of time): Accurately record client data and maintain documentation including:  demographics, outcome measures, grant specific requirements for those respective federal and local grants, all  client records, and reports to ensure accuracy, confidentiality, and security.

So That:

  • You obtain the appropriate licensure to access Service Point: Homeless Management Information System (HMIS).
  • You are responsible for verifying and documenting the eligibility of applicants and maintaining  comprehensive, accurate service records for all approved or denied clients.
  • Maintain thorough and up to date client files, input client data and client progress information into  database, present cases to Program Manager for service plan formulation and provide all required  information for weekly/monthly/quarterly/annual reports.
  • Confidentiality in client information is always maintained.
  • Intake and exit procedures are thoroughly conducted in a timely manner, which includes conducting an  initial screening for eligibility via phone, completing relevant program record keeping programs, ServicePoint (WellSky) HMIS documentation and other agency required paperwork.
  • Appropriate program forms pertinent to client information and confidentiality are organized, as  complete as possible, and secure.

3. Key Responsibility 3 (10% of time): Build and maintain relationships with local landlords and community  partners.

So That:

  • You respond to landlord concerns in a timely manner.
  • You maintain a high level of professionalism in community settings.
  • You complete contracts with landlords & property managers.
  • Demonstrate competency in housing resources and community programs and how to access services;  mainstream benefits programs, including eligibility requirements; basic landlord-tenant rights and  responsibilities, as appropriate; and tenancy skills and/or supports.
  • You demonstrate a high-level of advocacy for program clients within community settings both private  and public.
  • You build positive relationships with community partners to ensure a high level of collaboration.

4. Key Responsibility 4 (10% of time): Work within a team of Case Managers to ensure continuity of care.

So That:

  • You are actively engaged with department matters, support other staff when crises arise.
  • You attend and are actively engaged in required agency meetings, such as all-staff and department  meetings, and attend and are actively engaged in required trainings.
  • You complete other duties as assigned by the Special Projects Program Manager.

Reports to: Special Projects Program Manager

Full job description available, please email HR-Staff@shelterhouseiowa.org for details.



  1. Knowledge, skills and abilities consistent with Bachelor’s degree in a human services related field, or  minimum three years related experience.
  2. Demonstrated knowledge and experience with area services, community partners, and resources.
  3. Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness,  competence, and care toward self, colleagues, and populations served.
  4. Minimum of one-year direct service experience.
  5. Proficiency in Windows based computer environment and Microsoft Office Suite.
  6. Good written, verbal, and interpersonal communication skills.
  7. Possess a valid driver’s license and reliable transportation to get to and from work shifts.
  8. The ability to lift 25 lbs., sit and stand for extended periods of time.

Interviews with qualified candidates will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.

To apply for this job please visit recruiting.paylocity.com.